Between 2021 and 2022 HhM provided strategy, management and writing support for Aecon, Siemens, Hatch, and Keolis’ multidisciplinary RSSOM bid for the Ontario Line, Toronto.
Between 2021 and 2022, Hillhouse Morgan (HhM) was engaged in a comprehensive project to provide strategy, writing, and editing support for a consortium involving Aecon, Siemens, Hatch, and Keolis. The project focused on the Rolling Stock, Systems, Operations, and Maintenance Contract (RSSOM) for the Ontario Line in Toronto, an independent, rapid transit system extending 16 km with 15 stations.
The project scope was vast, encompassing the design, supply, installation, testing, and commissioning of all transit systems, including the depot and control centre and rolling stock for the Ontario Line. It also involved the ongoing operations and maintenance throughout the project’s duration.
Initial Engagement and Challenges
HhM was initially engaged to enhance the written quality of the Operations & Maintenance (O&M) responses. There were significant challenges with large gaps and the inadequate messaging of crucial themes within these responses.
Solutions and Strategies
Our team undertook a meticulous and systematic review, leading to substantial restructuring and wholesale rewrite of multiple sections. This intensive overhaul optimised the clarity and presentation of the project’s proposition, significantly elevating the overall quality of the responses.
Following the successful delivery of this initial package, the EPC (Engineering, Procurement and Construction) Bid Director was impressed with the quality of the O&M plans. Recognising HhM’s expertise and the value we brought to the project, they requested our support in developing the design and infrastructure responses to meet the same high standard.
Results and Conclusion
Infrastructure Ontario highly commended the quality of our responses, reflecting HhM’s dedication to excellence and our commitment to quality. Our work on the project was delivered on time and under cost, reinforcing our reputation for efficiency and cost-effectiveness.
This project provided HhM with invaluable experience in managing complex Public-Private Partnership (PPP) bids. The collaboration involved multiple stakeholders operating across different time zones within a challenging international bidding environment. The lessons learned from this project have been instrumental in honing our ability to manage complex bids across global teams and handle critical interfaces effectively while driving quality standards.Back to case studies